Yes, your card details are not saved on our website but rather with our PCI level 1 security payment gateway.
Can I cancel or amend my Easy Repeat order?
Yes, you can cancel or amend your order at any time. Both products and frequencies can be changed.
When does payment happen?
The payment as agreed when checking out for your original easy repeat order will automatically happen on the anniversary as per your selected frequency (eg every 3 weeks, every month etc). Once payment has been processed, your easy repeat order is shipped.
How long does delivery take?
Delivery is made within 1 to 3 days from date of successful payment for all easy-repeat orders.
How much is delivery?
Delivery is free on all orders over R400. Easy repeat orders are automatically shipped at our standard delivery rates and policies. All orders under R400 are subject to our delivery fee relevant to your delivery location.
What happens if my payment didn't go through?
If your automatic payment is unsuccessful, your easy repeat order is placed on hold and My Pet Mart will contact you to resolve the issue.