If you have any questions that are not answered here, please feel free to contact us.

  • Notifications are sent prior to delivery
  • Delivery is free on all orders over R450
  • We deliver nationwide

How do I pay for my order?

You can either do an EFT or payment via our safe and secure PCI level 1 payment gateway. Once payment has been received and confirmed, your order is prepared and shipped within 24 to 48 hours.

Are my card details secure?

Yes, your card details are not saved on our website but rather with our PCI level 1 security payment gateway.

How much is delivery?

Delivery on all orders over R450 is free when standard shipping is selected. Express shipping is quoted on checkout depending on your delivery location. All orders under R450 are also subject to delivery fees dependant on delivery location.

Can I return my products?

Yes, simply contact My Pet Mart or go to our Returns policy to get further details.

Where do you deliver to?

My Pet Mart delivers nationwide from our warehouse to your door. We do not unfortunately deliver to Postal Boxes.

How long does delivery take?

Delivery is made within 1 to 3 days from date of successful payment.